We are proud of our reputation for high quality. That reputation has been built on the quality of AFCO products and the performance of AFCO associates. It is the responsibility of each associate to maintain the reputation we have worked so hard to build. This is a responsibility we owe to each other, our internal and external customers, our suppliers, and the general public. If you are a part of our team then you share that responsibility with us.
Our commitment to our associates is an integral part of our commitment to quality in all that we do as reflected in our Quality Policy - "Total Dedication to Quality."
Quality is the particular aspect of our products and services that relate to the ability of the products and services to perform their intended function. At AFCO, quality is the degree of excellence in the way we do our jobs, which ensures the superiority of our products and services:
- Customer satisfaction
through quality products and services;
- Continuous Improvement
through identifying and implementing improvement opportunities for quality,
service, and cost reduction;
- Teamwork and communication
through creativity and action with a cooperative and pioneering spirit;
and
- QS-9000 compliance through strong management commitment and leadership.
AFCO received QS-9000 Registration Certification in November of 1996. The achievement of this certification shows responsiveness as a world-class automotive supplier, enhances corporate standardization, and supports the continuous improvement process. Each department maintains a record of all applicable QS9000 documentation. The department supervisor is responsible for training and awareness of all associates within the department on the applicable elements of QS9000. Associates are responsible for reviewing the elements, procedures, instructions, forms, etc., that apply to their specific job responsibilities. In addition, a key requirement of QS9000 is that each associate follows job procedures in accomplishing his or her job. Product Quality is not a feature customers are willing to pay extra to receive. Our customers expect a high quality product at the lowest possible price. In the end, this Principle of Quality benefits us, our families, and our friends. After all, we, as consumers, are the final customer.
Since 1997, AFCO has achieved the following Supplier awards:
- TOYOTA Excellent
- TOYOTA Superior
- TOYOTA (Export)
- CAMI
- NUMMI Excellent
- NUMMI Superior